Uber is releasing a brand new feature on its app to better improve the Uber experience for both drivers and passengers. Available globally today for the first time ever, riders can now see how many drivers gave them a stellar 5-star rating and how many handed out the dreaded single star.
You can find step-by-step instructions on how to find your ratings breakdown on Uber’s blog along with some helpful tips that riders can use to (hopefully) avoid lower ratings.
Even better, every rider (and driver) can now also see exactly how their rating is calculated via the new Privacy Center in the Uber app.
Plus, Uber is sharing which towns and cities have some of the highest and lowest rider ratings in the country. The below lists show the places in the UK which have the highest and lowest average ratings. Does your town make one of the lists?
Top 10 towns and cities in the UK with the highest average rider rating
1. Belfast
2. Brighton
3. Cambridge
4. Sheffield
5. Edinburgh
6. Liverpool
7. Glasgow
8. Cardiff
9. Hastings
10. Newcastle
Top 10 towns and cities in the UK with the lowest average rider rating
1. Leeds
2. Bristol
3. Manchester
4. Oxford
5. Nottingham
6. Stoke
7. Leicester
8. London
9. Birmingham
10. Northampton
Want to improve your rating?
Both riders and drivers have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars:
1. Rude or aggressive passengers. Unsurprisingly, these are the least appreciated by drivers and a quick way to bring your rating down.
2. Eating in the car. It’s best not to let that breakfast croissant or evening kebab end up all over the seat.
3. Asking to smoke with the window open or playing music loudly on your phone. It’s never a good idea to treat the car as an after-party.
4. Slamming the door – a classic! Always best to take care of the driver’s vehicle and treat it with respect.
5. Refusing to put on your seatbelt. It may seem obvious to buckle up for safety but surprisingly this one still happens.
Zach Singleton, Privacy Product Manager at Uber said “We launched the Privacy Center, which features a ratings breakdown, to provide users with more transparency and easier access to their data. We hope that by giving users a peek into how their rating is calculated, we can help encourage positive experiences between riders and drivers on every trip.” Hopefully, with Uber’s new features, you can figure out how to reach—or maintain—that perfect five-star record!
